The rapid advancement of artificial intelligence (AI) is ushering in a new era where critical thinking about and adoption of AI technologies can yield numerous benefits for individual employees and enhance customer service within businesses.
As AI models evolve in capability, so do the opportunities to empower employees to achieve more in their roles. With the intelligence revolution underway and significant investments projected in AI solutions, there's a clear indication of the transformative potential of AI across industries.
*SOURCE: IDC InfoBrief, sponsored by Microsoft, The Business Opportunity of AI (2023), IDC #US51364223